Shipping policy
Shipping Methods
We use major shipping carriers, including USPS, UPS, and FedEx. Available shipping methods, estimated delivery times, and shipping costs will be displayed during checkout based on your order and delivery address.
The carrier and service used to fulfill your order may vary depending on the size, weight, destination, and other shipping requirements of the order.
Processing Time
Most orders are processed within 2 business days.
Some brands or products may require additional processing time. When applicable, extended processing times will be noted on the product page.
Total delivery time = Processing Time + Shipping Time
Business days generally exclude weekends and carrier-observed holidays.
Delivery Estimates
Delivery dates and transit times displayed during checkout are estimates unless a shipping service is specifically identified as guaranteed.
Delivery times begin after your order has been processed and transferred to the shipping carrier.
Carrier delays, weather, service interruptions, holidays, address issues, customs processing, and other circumstances outside our control may affect delivery times.
Shipping Charges
Shipping charges are calculated based on factors such as the shipping destination, shipping method, package weight, package dimensions, and the products included in your order.
Available shipping rates will be displayed during checkout before you complete your purchase.
P.O. Boxes
Orders shipping to a P.O. box must use an eligible USPS shipping service. Some products or shipping methods may require a physical street address.
Alaska and Hawaii
Shipping options to Alaska and Hawaii may differ from those available within the contiguous United States. The shipping services currently available for your order will be displayed during checkout.
International Shipping
International shipping availability varies by destination and product. If we are able to ship your order to your destination, the available shipping options will be displayed during checkout.
International shipments may be subject to customs duties, taxes, import fees, brokerage fees, or other charges imposed by the destination country or carrier.
Unless these charges are specifically collected during checkout, they are the responsibility of the recipient.
International delivery times may also be affected by customs processing and other circumstances outside our control.
Tracking Your Order
When your order ships, we will send you a shipping confirmation email containing tracking information when tracking is available.
Please allow the carrier some time to update its tracking system after your shipment has been accepted.
Delivery Attempts
Depending on the carrier, shipping service, destination, and order, a shipment may or may not require a signature.
If a carrier is unable to complete delivery, the carrier may make another delivery attempt, hold the package for pickup, or provide additional delivery instructions.
We recommend monitoring your tracking information after your order has shipped.
Incorrect or Incomplete Addresses
Please review your shipping address carefully before submitting your order.
If you notice an incorrect address after placing your order, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.
Undeliverable or Refused Packages
If a package is returned to us as undeliverable or refused, please contact us for assistance.
Undeliverable or refused packages may be subject to the actual shipping costs incurred and any applicable restocking fee as described in our Return & Refund Policy.
We generally cannot reship an order that has been returned to us as undeliverable. If you still wish to receive the merchandise, a new order may be required.
Order Verification and Fraud Review
Some orders may require additional verification before shipment for security or fraud-prevention purposes.
If additional information is required, we may contact you using the information provided with your order. Delays in completing requested verification may delay order processing and delivery.
We reserve the right to cancel an order if we are unable to complete the required verification.
Shipping Delays Outside Our Control
Shipping carriers may experience delays caused by weather, natural disasters, transportation disruptions, service interruptions, high shipping volume, customs processing, or other circumstances outside our control.
We are not responsible for carrier delays after a package has been transferred to the shipping carrier, except where otherwise required by applicable law.
Lost, Damaged, or Missing Shipments
If your tracking information indicates a delivery problem, or if your package arrives damaged or appears to be missing items, please contact us as soon as possible.
Please include your order number and details about the issue. We may request photographs of the package, shipping label, or merchandise to assist with our investigation.
Questions About Shipping
If you have questions about an order or shipping method, please contact us through our Contact Us page. If your question concerns an existing order, please include your order number.