Refund policy

Return & Refund Policy

We want your return to be as straightforward as possible. Eligible items may be returned within 30 days of delivery, subject to the conditions below.

How to Make a Return

1. Request a Return

REQUEST A RETURN

  1. Log in to your account.
  2. Select the order containing the item you would like to return.
  3. Select the item(s) you wish to return.
  4. Select a return reason and add any relevant notes.
  5. Click Request return.

2. Send Your Return Back

Once your return request has been submitted, send the approved item(s) back to us. Please include your order number and packing slip inside the package.

3. Receive Your Refund

Most returns are processed within one week after they are received. Once your refund has been issued, we will send you an email confirmation.

Return Eligibility

An item is not eligible for return if:

  • More than 30 days have passed since the item was delivered.
  • The item has been used, worn, altered, or otherwise changed from its original condition.
  • A sealed package has been opened when the item is required to remain sealed.
  • The item was damaged after delivery or while being tried on.
  • The item is missing its original manufacturer packaging, accessories, tags, or other included materials.

Returned merchandise must be in the same condition in which it was received in order to qualify for a refund.

Restocking Fees

A 20% restocking fee will apply if:

  • The original order received free shipping.
  • You return 6 or more of the same item, including multiple sizes of the same item.

Return Shipping Charges

Return shipping costs are the responsibility of the customer. Original shipping charges are nonrefundable.

Undeliverable or Refused Packages

Packages returned to us as undeliverable or refused may be subject to the actual shipping costs incurred and the applicable restocking fee.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately. Damage or defects must be reported within 10 business days of delivery.

Exchanges

We do not process direct exchanges. If you would like a different item, color, or size, please place a new order and return the original item according to the return process above.

Refund Processing Time

Returns are normally processed within one week after we receive them. During high-volume periods, processing may take slightly longer.

After a refund is issued, your bank or payment provider may require additional time before the credit appears on your account.